not updated this in ages, but seem to have had an influx of idiots this last week.
This guy bought an item, and 2 month later tells me he never got it, i ask him to confirm delivery address and he gives it aswell as making an adjustment to the item.
I said, we never got the change to the item. The rest is in the case on ebay:
Details provided by the buyer:
The buyer has not received the item
The buyer has tried contacting you
The buyer paid on 02 Feb, 2011
The buyer paid for the item with PayPal.
The buyer did not give permission to share a phone number with you.
Additional information:
"exchanged a couple emails said would look into not heard anything since"
The buyer wanted:
The buyer prefers a replacement item if one is available.
Transaction information:
Your message to the buyer:
"Hi Sam Sorry for your problems with this, the item should have got there by now, we did ask you to confirm the delivery name and address but got a partial reply back so we assumed the item had been received. Also you state you wanted the tailgate decal with no holes, i have checked the paypal payment and there is no mention of this. Can you please supply the full delivery name and address for us to check? thanks Dan"
Buyer's message:
"I sent an email confirming name and postal address when asked, here is details again Samantha Knight 18 Heather Gardens Dundee DD3 0NX Regards Sam"
Your message to the buyer:
"Hello again we have no email, what address did you send it to? Can you please go into your email outbox and print the screen showing the email, we have no record of it. We do state on the auction that any variation requests are stated on checkout, to avoid problems like this. Once we have the screen shot showing the email was sent we can get a replacement sent. thanks Dan"
Buyer's message:
"You sent a message through ebay asking us to confirm the address which we did through ebay messages."
Your message to the buyer:
"hello sorry for your confusion with what i ask, i mean when you ordered the item, where did you state you wanted it without wiper holes? if ti was an ebay message, or via ebay, please can you send me a copy of this thanks Dan"
Buyer's message:
"It was on pay screen in paypal notes I think, don't know how to look at that again"
Your message to the buyer:
"hello again if you contact paypal and ask them they can tell you all you need to know, you need to "view the transaction details" which can be done when logging in to paypal. That screen and info is what we use to dispatch the order, and we have it infront of us and there is no mention of sending a hole less decal. Im sorry for these problems but we can not send out a replacement as we were not told to send one without wiper holes, if you can show us where it was input then we can get the replacement sent. Hope that makes sense, thanks Dan"
Buyer's message:
"it was a mail through ebay after we bought item we no longer have email and if this is a problem just refund the payment and we will deal with someone on ebay that wants the business you have dragged your heels on this now for weeks im starting to think you dont have it in stock and this is the reason you are kicking up a fuss . Either that or provide a tarck no so we can see where it is Regards Kris "
Your message to the buyer:
"hello sorry for your total confusion. You bought the item, and are saying you nave not got it, we have sent it, if it has got lost then once the time scale has passed, which it has a long time ago, we send a replacement. But the problem we have is we never had a message from you about the alteration to your order, so the wrong item will have been sent anyway. So even if you had of got the item, it would have been wrong. We clearly state in our terms and conditions to state alterations on paypal payment, which you have not done. I am not dragging my heels at all, from day one i have asked for proof that the message was sent, and you can not give it, so we have to dispatch the wrong item to you again. We have not done anything wrong here at all, look at our feedback, do we look like a company that would for the sake of 1 purchase not have it? If you still do not understand please give me a contact phone number and i will explain"
Buyer's message:
"Tell you what send one with holes so i can send you it back as its the wrong item then .... Im in the right here ive paid for item item not received i WANT a replacement or a refund thats my right as a ebay customer "
Your message to the buyer:
"ok, i will send another on Monday, but you are not in the right, you have ordered the decal, and not stated on paypal you want an alteration. I can send you the transaction, which again you can log in to paypal and see for yourself. Or i can take a screen grab picture, you are being totally unreasonable and ignoring facts. I have no idea why but im trying to explain the situation and resolve it. So i will send out the item you ment to order, then the transaction is complete, and we have done everything and more than enough to sort it out. I do not know why you are being so off with me, the delay/loss in the post is annoying yes we can both agree with that, but we do not operate royal mail. Dan "
