Ping us your questions via email and we'll reply as soon as possible. Like most people we've had a break over the Christmas/New Year period, so apologies for any delays in replying.
Hayesey's right about the 'phone too. We run PPP in our spare time which helps keep the prices down as the profit margins can be small because we both have day jobs to pay the bills. Sadly this also meant that whilst we'd spend hours on the 'phone, we didn't have the turnover/margins to support this and so we had to knock it on the head.