Ebay comments i have to deal with... (updated regularly lol)

[DKnight]

not updated this in ages, but seem to have had an influx of idiots this last week.

This guy bought an item, and 2 month later tells me he never got it, i ask him to confirm delivery address and he gives it aswell as making an adjustment to the item.

I said, we never got the change to the item. The rest is in the case on ebay:

Details provided by the buyer:
The buyer has not received the item
The buyer has tried contacting you
The buyer paid on 02 Feb, 2011
The buyer paid for the item with PayPal.
The buyer did not give permission to share a phone number with you.
Additional information:
"exchanged a couple emails said would look into not heard anything since"
The buyer wanted:
The buyer prefers a replacement item if one is available.
Transaction information:


Your message to the buyer:
"Hi Sam Sorry for your problems with this, the item should have got there by now, we did ask you to confirm the delivery name and address but got a partial reply back so we assumed the item had been received. Also you state you wanted the tailgate decal with no holes, i have checked the paypal payment and there is no mention of this. Can you please supply the full delivery name and address for us to check? thanks Dan"

Buyer's message:
"I sent an email confirming name and postal address when asked, here is details again Samantha Knight 18 Heather Gardens Dundee DD3 0NX Regards Sam"

Your message to the buyer:
"Hello again we have no email, what address did you send it to? Can you please go into your email outbox and print the screen showing the email, we have no record of it. We do state on the auction that any variation requests are stated on checkout, to avoid problems like this. Once we have the screen shot showing the email was sent we can get a replacement sent. thanks Dan"

Buyer's message:
"You sent a message through ebay asking us to confirm the address which we did through ebay messages."


Your message to the buyer:
"hello sorry for your confusion with what i ask, i mean when you ordered the item, where did you state you wanted it without wiper holes? if ti was an ebay message, or via ebay, please can you send me a copy of this thanks Dan"


Buyer's message:
"It was on pay screen in paypal notes I think, don't know how to look at that again"


Your message to the buyer:
"hello again if you contact paypal and ask them they can tell you all you need to know, you need to "view the transaction details" which can be done when logging in to paypal. That screen and info is what we use to dispatch the order, and we have it infront of us and there is no mention of sending a hole less decal. Im sorry for these problems but we can not send out a replacement as we were not told to send one without wiper holes, if you can show us where it was input then we can get the replacement sent. Hope that makes sense, thanks Dan"


Buyer's message:
"it was a mail through ebay after we bought item we no longer have email and if this is a problem just refund the payment and we will deal with someone on ebay that wants the business you have dragged your heels on this now for weeks im starting to think you dont have it in stock and this is the reason you are kicking up a fuss . Either that or provide a tarck no so we can see where it is Regards Kris "


Your message to the buyer:
"hello sorry for your total confusion. You bought the item, and are saying you nave not got it, we have sent it, if it has got lost then once the time scale has passed, which it has a long time ago, we send a replacement. But the problem we have is we never had a message from you about the alteration to your order, so the wrong item will have been sent anyway. So even if you had of got the item, it would have been wrong. We clearly state in our terms and conditions to state alterations on paypal payment, which you have not done. I am not dragging my heels at all, from day one i have asked for proof that the message was sent, and you can not give it, so we have to dispatch the wrong item to you again. We have not done anything wrong here at all, look at our feedback, do we look like a company that would for the sake of 1 purchase not have it? If you still do not understand please give me a contact phone number and i will explain"



Buyer's message:
"Tell you what send one with holes so i can send you it back as its the wrong item then .... Im in the right here ive paid for item item not received i WANT a replacement or a refund thats my right as a ebay customer "



Your message to the buyer:
"ok, i will send another on Monday, but you are not in the right, you have ordered the decal, and not stated on paypal you want an alteration. I can send you the transaction, which again you can log in to paypal and see for yourself. Or i can take a screen grab picture, you are being totally unreasonable and ignoring facts. I have no idea why but im trying to explain the situation and resolve it. So i will send out the item you ment to order, then the transaction is complete, and we have done everything and more than enough to sort it out. I do not know why you are being so off with me, the delay/loss in the post is annoying yes we can both agree with that, but we do not operate royal mail. Dan "

[DMWG40]

you where very well mannered, i would have lost my rag by now

[Andy]

Just sold our old fireplace on eBay:
"...will this fit in our car or do we need to get a trailer..."

1. I have no idea what car you have...
2. ...even if I did, I don't have internal dimensions for every car ever sold.
3. The fireplace dimensions are on the listing.
4. It's a fucking fireplace, not a pair of shoes. What do you think?!

[Yoof]

Insert Quote
Just sold our old fireplace on eBay:
"...will this fit in our car or do we need to get a trailer..."

Reply: "I'd advise a fire-proof trailer, this item has been known to get hot at times, and you'd not want to burn the inside of your car"

[DKnight]

haha it is amazing what people ask, i always look at what other items they have bought and sold, and feedback, you can find some corkers.

[DKnight]

ah another rude cunt.

"Dear brownstickers,

where is my item its been more than 3 weeks now and i have no choice but to give you very negative feeback and to report you to ebay if you do not reply to this message and sort it out!!!!

- abimanyuvijayakumar"

Dear abimanyuvijayakumar,

Hello

this is the first email we have had from you in regards to the item?

We are sorry the item has not been delivered, if you log in to ebay you will see when the item was sent by us, if it has not been received then there has been an error with delivery.
3 weeks have passed and it should have got there by now so it is looking like it has got lost.
Which again we can only apologise on behalf of royal mail, delays and losses do occur.

Now you have emailed us to tell us you have not got the item, we can now sort out the problem and get you some replacements sent.

Can you confirm the delivery name and address for us?

thanks

Dan

- brownstickers

"Dear brownstickers,

ok its

abimanyu vijayakumar
122 headstone lane
Harrow
Middlesex
Ha2 6jn

- abimanyuvijayakumar"

Dear abimanyuvijayakumar,

Hello

we have checked the payment details and the name you have supplied below is not the name that the items were dispatched to.

please log in to your paypal and ebay to see the name supplied

we have the name "Marimuthu Vijayakumar"

I hope this helps, please advise if this person has not received the item and we can take from there

thanks

Dan

- brownstickers

"Dear brownstickers,

The paypal account is under the name marimuthu vijayakumar but the payment was made using my details and my card abimanyu vijayakumar i do not see what the problem is as i have done this many times before and i feel like its just an excuse for the delay i decided to use your site but from using your competitor mr oilcan the service was much better and very very quick... if the details were "wrong" to begin with it means you did not send it in the first place...to be honest this is the last time i will be using your store...i hope you deliver my items soon if not then please refund the money.

- abimanyuvijayakumar"

Dear abimanyuvijayakumar,

Hello

Sorry again for the problems, I will try and explain again.

If you log in to paypal and view the payment details, the "Shipping Address" with the name is:

Shipping address - confirmed
Marimuthu vijayakumar
122 Headstone Lane
Harrow, Middlesex
HA2 6JN
United Kingdom

This is what ebay and paypal instruct us to dispatch to, there is no mention of any other name or details for delivery.

I am sorry you feel like we have made an excuse for delay of delivery, but please do look at our feedback, for what reason would i chose to delay your order? what gain would that bring us? We stock all items, and send the same day, as we did with your order.

I am glad you had a good service from another seller, but as outlined above we have not done anything wrong at all?

I never said the details were "wrong" the details are just not the same as what we were given by you originally to dispatch to, the important fact that the name the items were sent to is not yours.

So back to my original question, have the items been received by Marimuthu Vijayakumar?
These are the details we are waiting to receive from you, we can not dispatch another set until we have this information.

All i can do is apologise for the delay and problems, but we have replied quickly and tried to fix the problems as best we can.

thanks

Dan

- brownstickers

[DMWG40]

there does seem to be a load of idiots out there.